WHAT ARE THE PAYMENT OPTIONS?
You can pay with Walley's invoice / partial payment, PayPal and via Paytrail with online bank credentials. You can find more detailed information about payment methods here .
WHAT DELIVERY METHODS DOES FIORELLASHOP OFFER?
To Posti, a postal package, Smartpost or Paketti R-Kioski / K-Market
HOW MUCH IS THE DELIVERY FEE?
The delivery fee is free for valuable orders with postal packages. For small orders, the delivery fee is €4.90. If, after the return, the value falls below the free shipping limit, we will charge the original shipping fee
HOW LONG IS THE DELIVERY TIME?
The normal delivery time is 1-4 business days.
DO YOU SHIP OUTSIDE FINLAND?
Yes we do. Please order via our international web stores
WHERE CAN I PICK UP MY PACKAGE?
With a tracking code or an arrival notification from the post office in your nearest town. Bring a photo ID. You can find the post offices here . The order made for the parcel machine will be picked up from the machine of your choice.
WHY IS MY SIZE NOT AVAILABLE?
If you can't find your size, it's sold out. We have seasonal items and as a general rule we don't get more of the same size if it runs out. We keep our stock quantities low on purpose, and there are usually not many pieces of a certain size available, so that the uniqueness and individuality of our selection does not suffer. We fulfill our customers' wish that they can trust that they can dress uniquely in our clothes.
HOW DO I KNOW WHAT SIZE I SHOULD ORDER?
Most product descriptions have instructions for finding the right size, but if you want to make sure the size is correct, you can send an e-mail about it here , ask for advice in our online support or call our customer service. If you indicate your height and weight, it will be easier for us to advise you on finding the right size.
DOES FIORELLASHOP HAVE STORES?
There are currently no stores, but you can find our products in Tuuri, Velj. Keskinen village store, 63610. You can also buy products from the online store.
CAN I COME TO PICK UP OR ARRANGE THE PRODUCTS?
Unfortunately, we only operate online.
I WANT PRODUCT MEASUREMENTS?
If you want more precise measurements of the products, or size guidance, contact us either via live chat, call our customer service or send an email here
VALID PROMOTIONS AND DISCOUNTS
You can find current competitions, campaigns and discount codes by following us on social media on Facebook and Instagram.
WHAT HAPPENS IF I DON'T PICK UP THE PACKAGE?
Try to inform us in advance if you are unable to pick up the package. It is then sent back to our warehouse. We charge €20.00 for uncollected orders.
DO THE PRODUCTS HAVE THE RIGHT OF RETURN?
The products have a 30-day right of return in accordance with the Distance Selling Act from when you have received the order. The products must be unused, with the price tags in place and in their own packaging. You can adapt, but not use. The right of return does not apply to underwear, cosmetics or earrings for hygiene reasons. We charge €4.90 for the return from the deductible customer.
HOW DO I RETURN MY ORDER?
Fill out the return form that came with the order carefully. After that, take the package to the post office and inform Fiorella Shop that the package is a customer return. The return is then free of charge for you. More detailed return instructions can be found here .
I HAVE ORDERED WITH A COLLECTOR'S INVOICE, HOW DOES THE RETURN WORK?
If you return the entire order, you only pay the delivery fee of €4.90 plus any invoicing fee and the discount product return fees. If you return some of the products, you can either deduct the value of the returned products from the invoice yourself, or wait for the return to be processed, in which case you will receive a new, updated invoice in your email. We will not credit the money to the account, unless you have already collected to pay the bill.
CAN I CHANGE THE DUE DATE OF THE INVOICE OR CHANGE THE INVOICE INTO INSTALLMENTS?
In matters related to the due date and installment payment, we recommend contacting Walley's customer service directly, tel. 09 3158 9900.
CAN I RETURN SALE PRODUCTS?
Yes, you can, if they otherwise meet the return conditions. The return fee for discount products is €1.90
HOW FAST WILL I GET MY MONEY BACK FOR A RETURN?
As a rule, returns are processed immediately, but no later than within a week after the return reaches us. This requires that the return be accompanied by an account number. Please remember that it takes 2 to 14 days for customer return shipments at Itella.
WHAT AMOUNT WILL BE PAID BACK TO MY ACCOUNT?
If you returned all products of the entire order, the final amount shown in the order confirmation will be paid to your account. If you returned only a part of your order, the value of the returned products will be paid back minus the shipping costs and possible billing costs. For orders made with a discount code, we refund the real value of the products.
CAN I EXCHANGE PRODUCTS?
We do not have an exchange, only a refund. You can order another size for yourself as a separate order.
HOW OFTEN DO YOU GET NEWS?
New items go on sale every day! Since the fastest ones get the most popular sizes, it's worth following the news often.
I HAVE FORGOTTEN MY USER ID / PASSWORD - WHERE CAN I GET A NEW ONE?
Your e-mail address with which you registered serves as your username. You can order a new password by pressing the "Log in / Register" button at the top and then "Forgot your password?" - text.
CAN I ORDER BY PHONE OR EMAIL?
Yes you can.