Question 1. I need to return a product that I purchased - What do I do?
For our international customers, we will guide you individually through the process step-by-step. After making an order, we send you an email with all the information you need when returning your order.
Question 2. My size is not available - will it be available later?
We receive numerous queries about missing product sizes daily with outgoing products. Our customer commitment to "Stand out of the crowd" means that we only order a small batch of each product. Usually we do not restock products, but rather focus on new daily arrivals.
You can however, order an email alert, if the product you want might be restocked at some point. You can select the size of the garment by using the alert-function at the bottom of the page.
Question 3. Have you received my return?
For international customers, we will be in touch with you each step of the process. This is temporary until we have an automated return system.
Question 4. I need to contact Fiorellashop.com - what do I do?
You can get in touch with us:
- Online: Use the Live Chat-function and talk to us
- Facebook: Visit our Facebook page
- Email us: here
- WhatsApp: +358 408280202