We accept PayPal and all major credit cards, such as VISA and MasterCard. We also accept Klarna in selected countries. For more information, please refer to here.
We ship with DHL Express all the way to your home.
The delivery varies from country to country and is shown at checkout.
The normal delivery time is 3-7 weekdays. DHL Express provides a track and trace service, with which you can follow your parcel.
Please send us e-mail here and we'll see what we can do.
Your parcel will be delivered to the address you provide us with. If you are not available when the delivery comes calling, you will be notified.
In most cases, if you cannot find your size, it has been sold out. Our products are limited editions and seasonal, in most cases we do not restock them. We keep our inventory compact and we do not usually carry more than a few items of any size, so that our products would remain unique. We carry out our customers wishes by keeping our products exclusive, thus it is not likely that you will see another item like yours anywhere and you can rest assured that your style is your own.
Most of our products have instructions for finding the right size, but if you want to be sure, you can email us here, as us on our Online-chat. Please provide us with your height and weight, so we can help you find the right size.
We have shops in Helsinki, Oulu and Tuuri, all in Finland.
Only in our Helsinki shop at Kaisaniemenkatu 3, 00100 Helsinki, Finland.
We suggest that you primarily contact our carrier, DHL Express, about delayed or missing parcels. Please inform us if any parcels are misplaced.
You can return items up to 30 days after purchase, as long as they are still in their original packaging and are unused. We do not refund underwear or earrings due to hygiene reasons.
On your request we will email you a returning form. Our courier will pick up the items from your home.
Paying with Collector Bank AB is not available yet in all countries. If you are going to return the entire order, you can dispose of the invoice. If you want to return some items, please include the invoice with the returns, in which case you will receive an updated invoice electronically, otherwise you can deduct the price of the returned items from the invoice yourself. We do can not issue a refund if you have not paid the invoice.
If you need to change the due date or manage your payment in installments, we suggest you get in touch with Collector Bank AB directly. Collector Customer Service, tel. +46 (0) 10-161 00 00. (International call charges may apply).
Yes, as long as the products fulfill all of the return requirements
Your return will be dealt with as soon as possible, but at the latest within a week of receiving the return. This requires that you include your banking information and account number. Please remember that it takes DHL Express 4-14 days with customer returns.
If you return the entire order, the sum we will return is the one that is on your order confirmation. Any items purchased with a discount code will be refunded the discounted value of the items.
If you would like to exchange products, the easiest way to do this is to return the unwanted item and re-order the one you would like.
The new arrivals are updated daily! Keep checking our site, the most popular sizes go first, be quick and get yours!
Your username is the email address you used to register at Fiorellashop.com. You can get a password reset by going to the "Log in" and click the "Forgot your password"-link and a new password will be emailed
Ordering from Fiorellashop.com requires logging in or creating an account with us.
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